Delivery and Returns Information

DELIVERY

When in stock, delivery usually takes 2 to 10 days Monday to Friday inclusive. We deliver direct to your door using City Link. Deliveries need to be signed for. If no one is in, City Link will leave a card, and they will also try to deliver the next day. Please get in touch for special delivery requests. We will always do our best for you to receive your order as fast as you need!

RETURNS

Our policy on returned goods is as follows:

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery. If we have already shipped your order, you will need to package the bookcase and send it back to us at your own cost. These conditions do not affect or jeopardise your statutory rights.

It is your responsibility that the parcel reaches us safely and we suggest you obtain proof of posting. You are liable for postage costs for returns, unless the bookcase is damaged or has faults or is otherwise faulty on our side.

If the bookshelf is returned to us in the time scale stipulated and in the same condition as it was originally sent and in its original box a full refund will be issued without delay. If the order was originally made from outside of the UK and Europe please take care to fill in posting documentation details correctly.

Goods to the UK may incur duty charges if you fail to make it clear that the package is a "return" to the UK and not an import. In the event of documentation being completed incorrectly and tax or duty subsequently being charged to Tidy Books, the sum involved will be deducted from your final refund.

In the unlikely event that there is a fault with the bookcase you have ordered, please telephone us immediately - it may be possible to send you a replacement part, rather than you returning the whole bookcase.Remember we are always here to help you!